Shipping policy

At Fuzhou Yiyuchangsheng Network Co., Ltd., we strive to provide fast, reliable, and affordable shipping for our customers. We understand that receiving your pet supplies promptly is important, and we work hard to ensure timely delivery. Please read our shipping policy carefully to learn more about our processes and how we handle your orders.

1. Order Processing Time

1.1 Processing Time
Orders are typically processed and dispatched within 1–2 business days from the time the order is placed. Orders are not processed on weekends or public holidays. Once your order has been processed, you will receive a shipping confirmation email with tracking information (if available).

1.2 Delays
In certain circumstances, such as high demand, holidays, or other unforeseen events, order processing times may be slightly longer. We will notify you immediately if there is any significant delay with your order.

2. Shipping Methods and Delivery Times

2.1 Domestic Shipping (China)
We offer various shipping methods for domestic deliveries, including:

  • Standard Shipping: Estimated delivery time of 3–7 business days.
  • Express Shipping: Estimated delivery time of 1–3 business days.

2.2 International Shipping
We currently offer international shipping to select countries. Estimated delivery times vary depending on the destination:

  • Asia: Estimated delivery time of 7–14 business days.
  • North America/Europe: Estimated delivery time of 10–20 business days.
  • Other Regions: Estimated delivery time of 14–30 business days.

Please note that delivery times are estimates and can be affected by factors such as customs processing, weather, or other external circumstances.

3. Shipping Costs

We Free Shipping Worldwide.

4. Tracking Your Order

4.1 Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can track the status of your order through the shipping carrier’s website.

Please allow 1–2 business days for tracking information to update after receiving the confirmation email.

4.2 Missing or Lost Shipments
If you believe your package is lost or delayed, please contact our customer service team at service@rigoqa.top. We will work with the carrier to investigate the issue and help resolve it as quickly as possible.

5. Address Accuracy

5.1 Correct Shipping Information
Please ensure that all shipping information is accurate and complete before submitting your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you realize that your shipping information is incorrect, please contact us immediately at service@rigoqa.top to make the necessary corrections before your order is shipped.

5.2 Failed Deliveries
If a package is returned to us due to an incorrect address, failure to claim from the carrier, or refusal of delivery, the customer will be responsible for the return shipping fees. We will issue a refund or reship the order at the customer's expense, depending on the situation.

6. Customs, Duties, and Taxes

6.1 International Orders
For international shipments, please note that your order may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer, and they are not included in the cost of shipping.

6.2 Customs Clearance
Please be aware that international shipments may be delayed due to customs clearance procedures. Unfortunately, we have no control over customs processing times.

7. Shipping Issues

7.1 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at service@rigoqa.top with your order number, a description of the issue, and clear photos of the damage or incorrect items. We will arrange a replacement, refund, or other resolution based on the situation.

7.2 Lost Packages
If your package is lost in transit, please contact our customer service team as soon as possible. We will work with the carrier to locate the package and assist with any claims if necessary.

8. Contact Us

If you have any questions regarding your order, shipping methods, or delivery times, please don't hesitate to reach out to us:

  • Email: service@rigoqa.top
  • Phone: +86 15705909569
  • Address:
    Room 802, Stech Operation and R&D Building,
    No. 87 Gaoxin Avenue,
    Shangjie Town, Minhou County,
    Fujian Province, China

By shopping with us, you acknowledge and agree to the terms of this Shipping Policy. We are committed to delivering your pet supplies safely and promptly, ensuring you and your pets are well taken care of.