Return policy

At Fuzhou Yiyuchangsheng Network Co., Ltd., we strive to provide the best shopping experience for our customers. If for any reason you are not satisfied with your purchase, we are here to help. Please read our Returns Policy carefully to understand how to return items and request a refund or exchange.

1. Return Eligibility

1.1 General Return Conditions
We accept returns on most products within 30 days of delivery. In order to qualify for a return, the product must be in its original condition, unused, and in its original packaging (if applicable). Products that have been opened or used may not be eligible for return.

1.2 Non-Returnable Items
Certain items may be non-returnable for hygiene or safety reasons, including but not limited to:

  • Pet food or treats
  • Used or opened grooming products
  • Custom-made items
  • Clearance or sale items (unless stated otherwise)

Please check the product description or contact us if you have questions about the eligibility of a specific product.

2. How to Initiate a Return

2.1 Contact Us
To begin the return process, please contact us at service@rigoqa.top or call +86 15705909569. Please provide the following information in your return request:

  • Your order number
  • The product(s) you wish to return
  • A brief reason for the return
  • A photo of the item(s) if damaged or defective

2.2 Return Authorization
Once we receive your return request, we will review the details and, if applicable, issue a Return Authorization. We will provide you with instructions on how to send the item(s) back to us, including the return address.

3. Return Shipping Costs

3.1 Customer's Responsibility
For most returns, you will be responsible for the cost of return shipping unless the item is defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.

3.2 Free Return Shipping
In cases where the return is due to a defective or damaged product, we will cover the return shipping costs. Please reach out to us to confirm this before shipping the item back.

4. Refunds and Exchanges

4.1 Refund Process
Once we receive and inspect your returned item, we will process your refund to the original payment method. You will be notified by email once the refund has been issued. Please allow up to 7–10 business days for the refund to appear on your account, depending on your payment provider.

4.2 Exchange
If you wish to exchange an item, please specify this in your return request. If the item is available in stock, we will arrange an exchange at no additional charge. If the replacement item is not available, we will issue a refund for the original item.

5. Damaged or Defective Items

5.1 Damage During Shipping
If your item is damaged during shipping or if you receive the wrong product, please contact us immediately at service@rigoqa.top with the following details:

  • Your order number
  • A description and photo of the damage or error
  • A photo of the item(s) received

We will offer a replacement, store credit, or a full refund, depending on the situation.

5.2 Defective Items
If you receive a defective product, please notify us within 7 days of receipt. We will either replace the item or offer a full refund, depending on the defect and availability of the product.

6. Exceptions and Special Circumstances

6.1 Sale and Clearance Items
Items purchased on sale or as part of a clearance event may have different return conditions. Please check the product page or contact us for more details before making a purchase.

6.2 Refused Deliveries
If you refuse a delivery or it is returned to us undelivered due to an incorrect address or failure to collect from the courier, you may be responsible for the return shipping costs. We will deduct these costs from your refund.

7. Contact Us

If you have any questions or need assistance with a return, please feel free to contact us:

  • Email: service@rigoqa.top
  • Phone: +86 15705909569
  • Address:
    Room 802, Stech Operation and R&D Building,
    No. 87 Gaoxin Avenue,
    Shangjie Town, Minhou County,
    Fujian Province, China

By shopping with us, you acknowledge and agree to the terms of this Returns Policy. We are committed to making sure you are happy with your purchase, and we will do our best to resolve any issues promptly.